GTBank’s Facebook Page
GTBank is really blazing a trail in the use of social media arena to engage their customers. They’re one Nigerian institution that has realised the relevance of these tools to the way we live our lives now. They currently have active presences on the following platforms- Facebook, Youtube, Wikipedia, LinkedIn, Twitter & Flickr.
However, GTBank should consider allowing its fans (customers) on Facebook the opportunity to post on their wall. This will allow the fans initiate communication on the fly. Customers, i believe want more than just receiving updates on the CSR activities of the bank. Communication is better when its truly 2-way. This will go a long way in improving the experience.
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